Hello
My 2021 Promaster with 50,000 miles seems to have had a catastrophic transmission failure. Dealer says it won't be covered by warranty because they found water in the transmission (more on that below if you're interested.). I'm now trying to source my own transmission and mechanic to get me back up and running. I'm not an expert and am trying to learn on the fly how to make this all work. Any tips or insight would be greatly appreciated.
Longer version: Van was shifting a little rough, usually from first to second. Nothing major. No engine lights. At one point, I stopped at an intersection and the van slipped into neutral and would not go back into drive until I restarted. Decided it was time to take it to dealer. Van is still running at this point, still sometimes doesn't shift smooth.
Dealer takes a look, calls me later and says tech found water in the sealed transmission and this will void the warranty. Repair will cost over $3000. Vehicle has never been near any kind of serious water, other than rain. My wife and I converted it into a camper and have lived in it for two years. No serious water encountered ever.
I visit the dealer and explain my confusion. They say can't help you, but our earlier estimate was wrong. Cost wo repair will actually be $8000. I decide to take the vehicle and figure out my next step. However, they report that the vehicle now won't move. I'm unhappy, of course. The worst thing is that when my son and law and I were looking at the vehicle before they gave me this news, we found some sort of 3 foot hose, damaged, under the van and wrapped against the axle. I asked what it was and the manager said tech probably didn't connect it knowing he'd just have to connect it again during the repair. I left the cable on the engine and asked to have it replaced.
End result, I had to have the vehicle towed from the dealership. I basically paid $200 to them to turn it into a brick. When I opened the hood I found the damaged hose from before just sitting on the engine, despite them saying the van had been restored to the same condition it was when they received it (excluding it no longer moving, of course)
Anyway, sorry, this was just a bunch of venting. At this point I just feel like I'm going to have to eat the cost and hope I can get the van back on the road without too much more heartache. Thanks for any thoughts or advice.
My 2021 Promaster with 50,000 miles seems to have had a catastrophic transmission failure. Dealer says it won't be covered by warranty because they found water in the transmission (more on that below if you're interested.). I'm now trying to source my own transmission and mechanic to get me back up and running. I'm not an expert and am trying to learn on the fly how to make this all work. Any tips or insight would be greatly appreciated.
Longer version: Van was shifting a little rough, usually from first to second. Nothing major. No engine lights. At one point, I stopped at an intersection and the van slipped into neutral and would not go back into drive until I restarted. Decided it was time to take it to dealer. Van is still running at this point, still sometimes doesn't shift smooth.
Dealer takes a look, calls me later and says tech found water in the sealed transmission and this will void the warranty. Repair will cost over $3000. Vehicle has never been near any kind of serious water, other than rain. My wife and I converted it into a camper and have lived in it for two years. No serious water encountered ever.
I visit the dealer and explain my confusion. They say can't help you, but our earlier estimate was wrong. Cost wo repair will actually be $8000. I decide to take the vehicle and figure out my next step. However, they report that the vehicle now won't move. I'm unhappy, of course. The worst thing is that when my son and law and I were looking at the vehicle before they gave me this news, we found some sort of 3 foot hose, damaged, under the van and wrapped against the axle. I asked what it was and the manager said tech probably didn't connect it knowing he'd just have to connect it again during the repair. I left the cable on the engine and asked to have it replaced.
End result, I had to have the vehicle towed from the dealership. I basically paid $200 to them to turn it into a brick. When I opened the hood I found the damaged hose from before just sitting on the engine, despite them saying the van had been restored to the same condition it was when they received it (excluding it no longer moving, of course)
Anyway, sorry, this was just a bunch of venting. At this point I just feel like I'm going to have to eat the cost and hope I can get the van back on the road without too much more heartache. Thanks for any thoughts or advice.
