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Discussion Starter #21
Is it still P2872? That code has come up on several vans but a reset seems to “fix” it for some time on most. For those new to the forum it’s a generic code that indicates "CLUTCH "A" STUCK ENGAGED” which isn’t. It is easy to see why FCA is baffled if the actuator and wiring as well as the TCU has been changed!
I got it once on a restart after I had tried to back out of a parking space and the E-brake was on. The code showed up hours later since I drove for a while before the restart. I read and reset it and it has not returned. I reported it to my service manager when it went in for service and they found it stored but said they could go no further as it wasn’t active and they scolded me for resetting it of course. I have not tried to recreate the situation as your experience getting it fixed has been painful to hear about. When it finally gets tracked down it will be a
It is the same code. It drove fine over the weekend with no codes. After they replaced the drivers side axil the code came back. FCA had them bleed the hydraulic system like before, but the transmission still will not give up the code and allow shifts. When this first happened they bled they hydraulic system and it was working fine on the lift, that is when FCA told them to change out the whole actuator system. So since they are no longer getting results with over the phone troubleshooting, they are sending the engineers out. They will not be out till Monday or Tuesday according to the dealer.
 

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Discussion Starter #22
So the engineers came, they bleed the new hydraulic unit 6 times, still isn't working. So they decided to change out a hydraulic hose and see if that solves the issue. To me it sounds like they are guessing now.
 

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It’s not the failure that is as concerning as the time for FCA to move forward!
 

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Sad to say a couple threads like this kept me from pulling the trigger on a Diesel, I now have a gasser. Was also influenced by the small numbers of this trans sold in the US, specially cause FCA hadn't announced diesel manumatic production for 2018 when I was looking at it. I was so happy with my T1N diesel sprinter
 

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I agree completely. The best thing I like about the ProMaster for RV use is the front wheel drive design, but unfortunately that's also what limits transmission options. With rear wheel drive vans there are a ton of HD transmissions made for pickup trucks that can be used, but FWD has historically been limited for the most part to automobiles.

I'm curious what VW's 8-speed automatic will be for their large FWD vans, and whether they manufacture it inhouse or buy it. FCA should consider a similar upgrade. Either that or offer the 6-speed manual as a true manual.
 

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So the engineers came, they bleed the new hydraulic unit 6 times, still isn't working. So they decided to change out a hydraulic hose and see if that solves the issue. To me it sounds like they are guessing now.
And how is working the electrical / electromechanical part of the gearbox and in general of the wiring harness going to the gearbox or the battery itself ?
 

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Sad to say a couple threads like this kept me from pulling the trigger on a Diesel, I now have a gasser. Was also influenced by the small numbers of this trans sold in the US, specially cause FCA hadn't announced diesel manumatic production for 2018 when I was looking at it. I was so happy with my T1N diesel sprinter
There have been plenty of gasser transmission issues too. Don’t **** the diesel for such a small number of incidents. You would have been even happier with the PM diesel- better fuel mileage, no soot, no exhaust smell, a free hand for your beverage, etc..... :D
 

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Discussion Starter #31
And how is working the electrical / electromechanical part of the gearbox and in general of the wiring harness going to the gearbox or the battery itself ?
No idea, getting information from my dealership is like pulling teeth. They are very tight lipped and never call me on their own accord. Only time I get calls from them is when I call there and complain about lack of communication on their part.
 

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The dealer where my van sat for so long admitted to me that they did not call me often because they did not know what was wrong with my van. They told me because it was under warranty that all repairs were dictated to them from FCA. After 7 months at that dealer they told me they believe it needs a new transmission which is what I was saying everyday for that entire 7 months. FCA finally agreed to replace the transmission under warranty however that dealer stated that the labor chargres from FCA were not enough and they will not do the job unless I paid cash. I picked the van up broken at that dealer ( 250 miles away where it quit driving) and took it to a dealer close to my home. About 7 weeks later out of the blue that dealer called and told me they installed a new transmission and to pick my van up.
Basically Im telling you they offer no information because they are stumped, they hate warranty work and FCA is very very slow to help with any answers. These vans get shoved to the back of the list as they are not profit centers for the dealers. I sincerely hope with the amount of information that has now been learned on vans like mine and others; that your repair does not take as long as mine!
 

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Discussion Starter #33
Tomorrow will mark three months with out my van. FCA called me and they said they will expedite the parts to the dealer. They also informed me I have Max Care, which I never heard of till she told me I have it. I guess it something they signed us up for when we purchased the van, and it supposedly takes care of Roadside assistance, and rentals when the van is broke down. I have to look into calling this Max Care service since the loaner the dealership gave me is not the best to be doing plumbing work out of. So far we have lost over 30K in jobs due to me not having my van with my specialty tools, and the cargo space the Promaster offers.
 

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Discussion Starter #34
Talked to the service writer the other day. He first told me since I have a Star claim that I should be bothering them for updates. Then he proceeded to tell me how FCA wants the troubleshooting and repairs to be done in a step by step manner which is why it is taking so long. Then he said they now want him to change the clutch. So I am guessing the slave cylinder did not fix it.

Three months.... a quarter of the year I have been without my service van. This is costing us tons of money, I am losing jobs left and right because I do not have access to the van I purchased. They gave me a Chrysler Pacifica as a loaner, but it is only good for the little jobs. I have jobs that needs me to be able to load a 100 Gal water heater and bring it to the job site... but since I cannot I lost that job. I have jobs that needs the specialty equipment I have on my van, and I refuse to put it in the minivan since the minivan has windows in the back. This means someone walking by can see the 16K sewer camera and smash and grab it.


I was very happy with my van. I had minor issues that the dealership was able to resolve right away. But this, this has really disheartened me. I am at a loss, I no longer know what to do.
 

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I went through it, took 10 months. I spent enough in rentals to buy another had i know it was going to take that long. I kept renting hoping with every call there was a solution. my care rep at fca said they would reimburse me for the rentals; i knew that was not really going to happen. i had 4 or 5 different case managers during this time. each knew less about my van than the previous one. they did fix my van, under warranty. i got a check for a little over 1500 dollars which was 3 months payment at the financed minimum. the wait was because of the warranty. i could have told the service dept to replace the trans, clutch, actuator, the tcm, & harness ; paid cash for this and been fixed in 3 days. knowing this now, that is what i would do if i bought another of these vans and had a similar problem.
 

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Well good news I got my van back. What seemed to make it work was the installation of a new clutch.... I will scan the documents and upload them in the morning so you all can read the steps that they took.

Update us, is the van still working? have you returned it for other repairs? How many miles since you got it back?
 

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Discussion Starter #38
Update us, is the van still working? have you returned it for other repairs? How many miles since you got it back?
So far no issues since I have I got the van back. I have put 5K miles on it since. Seems they got it right this last time. Only other issue I am having recently is when I first start my van the display flashes "Service Fuel Filter" other than that no other issues has popped up. I am very happy with this van, and I hope it keeps on preforming.
 

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mine lasted 78k miles after fca replaced it and all the components. then back to the same issue jumping out of gear. i traded it in for a gas model. not what i wanted but much more common. maybe if i have issues with it, a tech will know how to repair it
 

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Hi, I have a running 2014 Diesel promaster van 438k miles. You should change your transmission oil periodically (every 30k)or near. Manual owner said nothing about it, and dealers said never need to be changed. Gears in your transmission make friction and generates metal debris. This transmission has not oil filter, not oil pump, only a little piece of magnet, not enough to trap all the iron debris inside. This transmission has about 6 little bearing with plastic holder cases (balls separators are plastics) on each gear wheels. Very fragile. Any debris is enough to mess it. Oil change is the way to flush and clean it. Drain plug is in the bottom of differential case on driver side. Refill plug is the other like drain, and you can find it in the front face of the transmission over the speed sensor. You are going to need a piece of hose and a funnel, Fill 3 liters of gear lubes 75w 85 or similar. NOT ATF, THIS IS NOT AUTOMATIC TRANSMISSION. BUT 6 SPEED AUTOMATED MANUAL TRANSMISSION. Easy and worth it ,About 15 dollar at Walmart. Do not work your van idle. Idle affect particle filter, engine, and transmission. While idle your transmission is running but is not enough lubricated because the oil do not splash the uppers shaft which are spinning and dry. Tires are not moving because your clutch is working to keep disengaging.
 
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