Plenty of information here for the reading.If you read through several months of threads on here you may become the most educated Promaster Salesperson in the company
As a FCA "company person" you may see several reoccurring themes in many of the threads...
-Many owners frustration with Dealerships lack of customer service and ability to actually work on a product they have sold.
-Many owners frustration with things that don't work properly and an extremely poorly written Manual and Guide to turn to when trying to figure things out.
No I'm not slamming or pre-judging you, just asking you to see what many FCA customers are going through and maybe learn from it. Maybe even find a way for FCA management to read through this forum and use it to improve the product and service they sell...
Let's not forget that the Promaster is a very small part of the Dodge line up. It's unrealistic to think that a typical smaller dealer would be able to/willing to devote more than one full time tech to Promasters.
While a few Dodge dealers did sell Sprinters under DB's ownership, most did not. The Promaster is a total new and different design concept as far as the typical Dodge dealer is concerned and as such there is a definite learning curve for both the dealers and Fiat when it comes to service, parts and sales. This is part of being "first on the block" when purchasing a vehicle like the Promaster (and to be expected).