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134 Posts
Just an FYI: I bought an Arctic Tern window from Tern Overland and am very pleased with it.
The install was straightforward, built a rectangular wooden frame, cut a hole in the slider, and screwed the window together with wood frame between the two pieces.
The shade/screen assembly snapped into place, and two screws into the wooden frame holds it in place.
And then something went wrong! I opened the slider and saw that the spring for the shade had popped out, and the shade had come off its track and got wrinkled. I was able to fix it up, kinda, not very well, but it got us through the rest of trip.
I emailed Tern Overland, and they responded right away. They said they found a manufacturing defect, and ha already contacted the factory and rectified it. They also sent me a brand new shade/screen assembly, with return postage already paid.
I could not have asked for better customer service!
Bottom line: We really like our new window and highly recommend it, as well as the company.
P. S. It got a bit chilly on a couple of nights while we were camping, and that double-paned acrylic window was much warmer to the touch than the factory glass.
The install was straightforward, built a rectangular wooden frame, cut a hole in the slider, and screwed the window together with wood frame between the two pieces.
The shade/screen assembly snapped into place, and two screws into the wooden frame holds it in place.
And then something went wrong! I opened the slider and saw that the spring for the shade had popped out, and the shade had come off its track and got wrinkled. I was able to fix it up, kinda, not very well, but it got us through the rest of trip.
I emailed Tern Overland, and they responded right away. They said they found a manufacturing defect, and ha already contacted the factory and rectified it. They also sent me a brand new shade/screen assembly, with return postage already paid.
I could not have asked for better customer service!
Bottom line: We really like our new window and highly recommend it, as well as the company.
P. S. It got a bit chilly on a couple of nights while we were camping, and that double-paned acrylic window was much warmer to the touch than the factory glass.