2016's with Swivel Seats
I have been patiently waiting for almost 2 years to get the factory swivel seats. I have corresponded with several dealers and each one seems to have a different explanation as to what is going on with the factory swivels. For 2015's the dealer ordering system listed the factory swivels as "available" but dealers indicated that they were "grayed-out" and could not be selected.
About 6 months ago, I called Chrysler Promaster group and opened a case inquiry. The rep was helpful but after about 4 months of back and forth phone conversations, it was clear that he wasn't going to be able to get me an answer.
In April, I emailed Chrysler Customer Service. To my surprise, they responded the next day saying that the factory swivels would be available on 2016's beginning in May. In May, I re-contacted several dealers and got varying answers but the most common reply was that yes factory swivels could now be ordered but only on a window van. I had originally been interested in a window van but since they were only available in the 2500 standard (non-extended) length, I was not interested.
But wait! For 2016, the window van was now going to be a 3500 159 EXT length version. So I decided I would order a 2016 Window Van with the factory swivels. There was a short delay before the 2016 Ordering window opened up, but in early June, I placed my order and put down a $1,000 deposit. About 4 days later the dealer contacted me saying that there was a problem and he had not been able to finalize the order with the factory swivels. It took a couple of days for the dealer to get an explanation as to why the order did not go through, but he finally got a response indicating that due to a "Large Fleet Order Contract", the swivel seat option would not be available for some time. They said maybe 4 months or possibly end of the year before the swivel would be available.
I am guessing that the Large Fleet Order was Winnebago taking all available Swivel Seats.
I finally gave up and bought a 2014 off a dealer lot and will be ordering aftermarket swivels. See my post in the Price Paid Reluctance thread for the model I bought from the dealer in Seattle.