Open hood, driver's side look down find trans, top - right side. Picture shows the arm, circled in red, you can follow the cable back to the firewall, easy. Interior is covered in plastic, but it goes straight up into the shifter mechcanism.One more question for you, Phil, if it's not too much trouble -- is it pretty easy to see the potential issue? I assume it would have to be up on a lift, but is it something I could distinguish just looking at it?
Hold on now!Thank you Phil! So since the issue is the cable potentially disconnecting from the transmission, any kink in the cable that could allow that to happen would be visible here, correct?
Point taken, thank you. It's true, it doesn't actually say where it's separating.Hold on now!
FCA hasn't said clearly where the cable is separating from.
I'm guessing here, the problem is either the shifter connection or the transmission connection.
I don't see a problem on my van at the transmission connection, but I haven't torn apart the shifter to check it.
Read the NHTSA and FCA docs I'm not sure which end has the problem.
Deal with a fleet mgr or somebody who turns alot of Promasters .They dont have time to dicker around upsell you ect.My purchase took about an hour and they took me to the bank too.He was doing two deals at once beside but I bought a loss leader .I called the day before and they had it ready the next day.Thanks, Steve. Those problems with no definite solution as yet would really bother me too and the latter really could be scary. I will be watching to see if anyone can answer your question about whether the gear would just be stuck or ? Neither may happen but just knowing they could and that they are considered serious enough for a recall is not reassuring. I hope you get your fixes FAST.
Were you advised to stop driving the vehicle?
My dealer got back to me this morning (after I had sent an email last night to say .. thanks but I guess I will have to look elsewhere) to tell me that they 'hope' they will have parts/a fix sometime in March. The issue for me, since I don't yet own one, is not so much that these problems exist but that so many vehicles are affected and there are NO parts available to fix them yet.
Since all the mechanicals are the same on all PM (gas) vans as far as I know and these are safety issues, I would expect vehicles already on the road would get first parts available so buying new is probably going to be further delayed than the dealer wants to admit.
I found previous year 'kits' available to replace the shifter cables - did the design change over the years? if not, it sounds as though there have always been issues here and the manufacturer has neglected to address them .. but can those be used to fix this issue with the 2019's too?
My dilemma - the low roof (FWD) PM is the only van I think will suit my purposes so, after dreaming of one for a year or more now, what the heck do I do? If I stick with PM as my goal, I bet dealers would try to get me to buy a 2020 - at a much higher price and with the same potential future issues if no changes have been made .. or maybe I have to look for a much older version with high mileage - something prior to 2014 I think.
I am now (very reluctantly) to the bankback to looking at other 'low roof' vans but none of them are doing it for me. They are all RWD and much lower roofs in the low roof category (if any height diff. is available at all) and all have issues too, of course, but at least they are still available for purchase!
So it looks like all gas PMs may be affected by the shift cable recall (W00). Diesels have a totally different tranny and cable. Not sure which ones the cooling fan recall (VB2) applies to. But if some of us are not seeing it on a VIN search, maybe it's not all PMs. Shinny's VIN list includes both of those, but not the tranny solenoid pack (V46, 2016-17 gas). But as I understand, it's technically not a recall. Has V46 appeared on anyone's VIN list?My 2014 136” HT is included in this recall. Built September 2013. 125,000 miles.