[Robertj1961]

I have a new Thor Tellaro on a 2022 Promaster 3500 with push button start. Long story but purchased vehicle new and only received one Key Fob. I finally found one at a Mopar Parts distributer (Mopar Wholesale Parts) that came in a "Mopar" bag and looks identical in every way. They have been very hard to come by and most dealers have told me to expect a long delay (six months?) getting one. Once I found one, I took my vehicle to the local Dodge dealer for programming. Dealer told me it could not be programmed because the vehicle was missing one of the required 6 antennas that have to be in place before it can be programmed. Dealer stated that since this is a customized van (Thor Tellaro) that I would have to get Thor to pay for the missing harness.

I contacted Thor who "refused" the claim after sending them pictures and information and their reply was they do not "touch" the rear bumper of this vehicle where the missing antenna was located. The harness cost was $129 so I told the Dodge dealer just to order the harness and I would pay for it just to avoid the "hassle".

Harness came in and took vehicle back to Dodge dealer for the third time. The second time vehicle was taken there was because I received a call from the service adviser at the Dodge dealer who stated Thor contacted them and wanted pictures of the missing part.

The Dodge dealer installed the harness ($550 including the labor) and the dealer says key fob can still not be programmed. Dealer says they don't know what the problem is but they have contacted Dodge for technical assistance. It seems my vehicle is one of many 2022 vans who have had this problem and they may have to replace the PCM and other parts than I am not familiar with. Problem with that is one of the technicians told me that some of these replacement parts may not be available for some time.

Still waiting on a resolution and just want to get a second key fob that works. I have already paid $550 for a van that is under warranty and still no resolution. Any ideas appreciated?

 

[scuba steve]

This sucks as we have a 22 also I will be keeping the spare remote locked away as it seems like this is just another ram issue that won't be solved. My biggest question is where is the other key the van had when Thor built it,it is either at Thor or the dealer you bought from.
Maybe try @RamCares ?

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[Robertj1961]

This sucks as we have a 22 also I will be keeping the spare remote locked away as it seems like this is just another ram issue that won't be solved. My biggest question is where is the other key the van had when Thor built it,it is either at Thor or the dealer you bought from.
Maybe try @RamCares ?

Dealer could not provide the other one when purchased. Dealer blamed Thor for not sending and Thor said dealer lost it which leaves the customer stuck. Bigger problem now is that Dodge dealer says no way to program a new one. I just dropped it back off there and was advised they are going to try a "super secret" pin code that only the service manager has access to. If this doesn't work, back to square one. I was told the next step would be new PCM etc and those parts are short supply so hoping this works. Will report how it turns out. Yep, RamCares is my next stop.


Sent from my Pixel 5 using Tapatalk[/QUOTE]

 

[scuba steve]

Dealer could not provide the other one when purchased. Dealer blamed Thor for not sending and Thor said dealer lost it which leaves the customer stuck. Bigger problem now is that Dodge dealer says no way to program a new one. I just dropped it back off there and was advised they are going to try a "super secret" pin code that only the service manager has access to. If this doesn't work, back to square one. I was told the next step would be new PCM etc and those parts are short supply so hoping this works. Will report how it turns out. Yep, RamCares is my next stop.


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[/QUOTE]Good luck in my experience the dealers can be staggeringly incompetent at this stuff. I would be tempted to try another dealership

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[CarKeys]

Wish I could help out on this one , no software is available . Within 2 years of a new system, software becomes available to us .
Fyi : Dealer is correct that all antennas need to be connected to complete programming circuit .
Not all dealerships are equal ( with key issues ) wouldn't hurt to try another large volume dealership.

Good luck .

 

[Robertj1961]

Thanks for the reply. The vehicle is still at the dealer and they advise they have gotten conflicting advice. The latest advice is that the newer vans are actually "Fiat's" and require a 5 digit pin code to program instead of a 4 digit code like the Ram. This dealer has had this vehicle 4 times now and they seem to be trying but no luck so far. Luckily, I only live 5 minutes from the dealership and don't need the van right now but my confidence is low they will solve the problem at this point. I did try a local key guy before going to the dealer and he said he can only program 2019 and older. The next step if they don't make progress is another Dodge dealer.

 

[Robertj1961]

Dodge Dealer could not solve the problem. However, they stated they have an "open ticket" with Dodge engineering and waiting on a fix from them that according to the service adviser will mean replacing the PCM and other equipment that would result in all new keys. Hoping this does not take "forever". I could go to another dealer I suppose but will see how this plays out for a while.

 

[SteveSS]

Thanks for the reply. The vehicle is still at the dealer and they advise they have gotten conflicting advice. The latest advice is that the newer vans are actually "Fiat's" and require a 5 digit pin code to program instead of a 4 digit code like the Ram. This dealer has had this vehicle 4 times now and they seem to be trying but no luck so far. Luckily, I only live 5 minutes from the dealership and don't need the van right now but my confidence is low they will solve the problem at this point. I did try a local key guy before going to the dealer and he said he can only program 2019 and older. The next step if they don't make progress is another Dodge dealer.

Aargh! "Newer vans are actually Fiat's". 🤯 If they just now realized that, they are totally clueless when it comes to PMs. The PM has always been a re-branded Fiat Ducato ... since 2014!

 

[ninefall]

I just had a fob programmed on my 2020. Took all of 60 seconds. He plugged a dongle into the obd port and programmed it with his phone. Why they would move away from that method is beyond me…

 

[DewaltDisney]

…Dealer blamed Thor for not sending and Thor said dealer lost it which leaves the customer stuck…

I feel for you! However, if you had a purchase contract with Thor, their legal obligation is to deliver the whole product — excuses are just excuses. It feels like a stern letter to Thor on legal letterhead is the next step. You shouldn’t lose a penny on this mess.

 

[Robertj1961]

It seems it should be this simple! I would bet there are thieves out there that could be gone with it in less than that time but the Dodge dealer hasn't a clue. In the mean time, until I get this resolved hope I don't have a key problem or it will be a very large paper weight.

 

[CarKeys]

No programming software available to locksmiths , this was confirmed with our supplier on Friday on 2022 + Promasters.

Dealers have this software available for in house programming , not all dealerships are equal.

Large volume dealership , best bet for having a tech who's taken a class to program 2022+ P.T.S ( push to start ) fobs .

 

[Robertj1961]

Understood and thanks for the information! I went ahead and contacted RamCares also for some guidance on this. If I don't hear back, I will try a larger dealership.

 

[Robertj1961]

My Dodge dealer contacted me and advises me to seek a locksmith with one of the following:

Aerial Device
IM508
IM608

Said should request an “ilco” key and that Dodge will reimburse me.

Hopefully makes sense to someone?

 

[CarKeys]

My Dodge dealer contacted me and advises me to seek a locksmith with one of the following:

Aerial Device
IM508
IM608

Said should request an “ilco” key and that Dodge will reimburse me.

Hopefully makes sense to someone?

Time to find another dealership, none of those programmers have software for 22+ Promasters.
Ram cares will know which dealership has software.
Frustrating that the uniformed hang on every word from service dept .

IM 508

 

[Robertj1961]

I found a mobile car locksmith who says as long as I have the key, he has the software required and can do it. He understands it is a pushbutton 2022. I can’t do anything until this weekend so I guess will give it a shot. If it doesn’t work will find another dealer and he says “no charge” if he can’t do it.

I am hoping it works of course because just an aggravation at this point. Dealer said this is what the Dodge Engineering team advised but I will believe it when I see it! I will report back on the outcome. Not hanging on their every word but just trying to solve this issue. I agree has gone on too long but until now have had no other options.

I just heard back from RamCares who has assigned a case # but had no other comments.

 

[Robertj1961]

I just spoke with the locksmith to confirm he would be able to make the key. He now says he just checked with his "technical support" and it won't work on this vehicle. RamCares has assigned a case manager on 2/27/23 but have not heard anything yet from them. Sounds like "CarKeys" advice was correct and the dealer just provided incorrect information.

I left the case manager a Voicemail and hoping they just assign a Ram Dealer who can do this but at this point just seems like dealer just gave me bad information...

 

[diytech]

Reminds me of an old joke, "How do you know when dealership personnel are lying?"

 

[Robertj1961]

Ram Cares is advising that my case is going to be closed because they resolved it by referring me to a locksmith who does not have the ability to do anything!

I am waiting to hear back from them to recommend a Ram dealer who can help. I have contacted the person assigned to the case for Ram Cares, who has not called me back or emailed me, only to find out from them that my dealer resolved it by sending me to a locksmith who has no ability to help!

I just sent Ram Cares another message that it has not been resolved and waiting their reply....

I will update on their reply.

 

[h1k3rb]

I like my van a lot but seeing dead end, blind alleys like this over an incredibly basic and simple thing as a key (all dealers should be able to make a key and if they can't - stop sending them vehicles to sell) make me question whether I'd ever even consider buying another RAM/Stellantis vehicle.