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Discussion Starter · #1 · (Edited)
Maybe you know the story, some crack heads broke into my PM and stole 2 computers last June, during my 5 month trip in the States.

In the process, they broke the key lock:



Now that my windsurfing season is over, I am taking care of business, so I went to the garage to get an estimate for my insurance company.

Well, believe it or not, it's going to cost $932.69. It seams that cannot just replace the key barrel, they have the replace the driver lock system and the backdoor lock, plus the electronic and valet keys.

It's actually going to cost more, since I got an additional key set when I bought my PM, if I can prove that I had additional keys. Here's the story, I am p****d off again with the lousy service I get continuously from my dealer.

They tell me that they can't retrace so far proof that I actually had extra keys, it doesn't show anywhere on their records. I told them that I can show physical evidence, I mean, I have the **** keys! But it.s not a valid proof for them. :nerd:

**** : bad word that was automatically moderated :laugh:
 

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...It's actually going to cost more, since I got an additional key set when I bought my PM, if I can prove that I had additional keys.
They tell me that they can't retrace so far proof that I actually had extra keys, it doesn't show anywhere on their records. I told them that I can show physical evidence, I mean, I have the **** keys! But it.s not a valid proof for them. :nerd:
If they were an option with the van, they should be on the window sticker.

If you bought them later, I would think a sales slip, or the service order when you had them programmed would work.

Sorry for your hassles, seems like replacing a lock is now (like everything on many automotive products) a major technology issue.

Ed
 

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Bad and expensive service, from the few Mercedes dealers that do Sprinters.
Bad and stupid service from the Dodge (Fiat?) dealers.
Just waiting for the reports of bad service from the Ford dealers once they're finally able to deliver Transits, then it will all balance out.


Starting to think real strongly about just avoiding getting a new vehicle at all and staying with my '99 Audi A4 wagon.
 

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I had a model T pick up truck that didn't need to be programmed for anything;)
 

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I had a model T pick up truck that didn't need to be programmed for anything;)
I had an old Chevy that as a "key" had a short screw driver stuck in the ignition.
Also, a 79 Trans AM that just turned the ears on ignition cylinder to crank.
Course back then small town so never locked doors and only rolled windows up if rain was likely.


Remember before hydraulic valve lifters having to do adjustments on solid lifters.
 

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Discussion Starter · #12 ·
So, I went to the dealer this week to get the locks replaced. Everything went great. It took one hour, barely had time to write a few topics on various forums while waiting in the wifi waiting room.

Just kidding :laugh:

When I picked up my PM after its sleepover, they told me that it all worked, except the driver's key barrel that was not functioning properly, another one was ordered. Quality control issues?

And then the big key hassle starts. They gave my 3 FOBs (I had the extra keys option) plus one valet. But there is one valet missing, one we bought a couple of months after we bought the PM. My wife and I are windsurfers and we need 2 valets, we don't want to go in the water with FOBs.

The lady at the desk tells me that they did indeed received 2 valets, but the extra one didn't work because it was made for the prior lock. And she adds that I got a better deal because I got 3 FOBs instead of the two I had and, anyways, she can't get an extra valet.

I was just too fed up to argue with her, even if we are suppose to get 3 FOBs, one of mine was lost and found just lately by the dealer.

So I gave up.

My wife didn't see it this way. She phoned the next day because there is no way she's not going to get the extra valet. Apparently, there is a problem with the new key code that is not linked to my PM. That means that if they order a new key, it will not work with my present key locks. The lady says that she is seriously looking into it.

I am sure that it will get resolved, my wife never gives up. ;)
 

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I only got one valet key. I'm going to buy one more this week from a locksmith. Un-programmed.

I toss my FOB in the door pocket and use the dummy valet to lock the door. I hope that works for Italians.>:D It worked on my GMC.
 

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Discussion Starter · #14 ·
I only got one valet key. I'm going to buy one more this week from a locksmith. Un-programmed.
Un-programmed is all I need, too.

Will the locksmith be able to work from an existing key, or he needs the key code?
 

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Discussion Starter · #15 ·
Thanks for putting me on tracks, Dwight.

Just phoned a car key specialist (Autokey), they said that it's not a problem to make a valet key from an existing one.
 

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So, I went to the dealer this week to get the locks replaced. Everything went great. It took one hour, barely had time to write a few topics on various forums while waiting in the wifi waiting room.

Just kidding :laugh:

I am sure that it will get resolved, my wife never gives up. ;)
One hour.... Ha. Ha. Good one!

Good-on-your-wife for sticking to it!!!

This whole thing is nuts. I sure hope someone at FCA is reading this forum and realilizes they need to get their heads out of their butts, whether Italian, American, Canadian or wherever. They sure are acting like a bunch of idiots...
 

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Discussion Starter · #17 ·
So, it looks like we have a happy ending here, it's finally all fixed (Dec 23) and I got all the keys I was suppose to get. According to the dealer, getting that extra valet key was a lot of work. I didn't mention that there is a locksmith 5 minutes from the garage that could have done that extra key in a couple of minutes.

One big applause for my insurance company (Belair Direct). Didn't have any problems with my claims, fast and courteous service. Nice ladies on the other end of the phone, specially the one that was taking care of the car damage part: good sense of humor and motivated to get things done ASAP. Wish they all worked for Chrysler. ;)
 
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