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On this forum there have been many complaints of owners having to leave their vans at dealerships for days for what should be quick repairs. I personally have not had this problem at my dealership. Delays could be caused by getting parts. The thought has occurred to me, however, that some dealers might not have a full time trained PM technician. Is it possible that in some cases the properly trained person serves two or more dealerships. Does anyone have comments on this possibility?
 

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The most important thing is a trained diesel tech on the Promaster. Also there is a special analytic computer that is necessary. The gasser is the same engine in other Dodge products. The complexity of the diesel pollution system is not something to be tinkered with by a basic mechanic. It is my belief that many of the problems not being solved is lack of training on the diesel. Beyond that all of the systems are similar to other Chrysler products. The Jeep diesel is similar, but it is not the same engine as is in the Promaster. That is why I have posted on several of these go to a large commercial fleet dealer that has sold a lot of Promasters.
 

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I suppose it's possible they are sharing techs, but it seems to me like they only have 1 or 2 trained on the PM and the same guy works on Sprinters so they are overloaded.
 

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I suppose it's possible they are sharing techs, but it seems to me like they only have 1 or 2 trained on the PM and the same guy works on Sprinters so they are overloaded.

I feel you may be right. I know there were just a couple Dodge Dealerships in our area that did any work on SprintersI fear this may be the way they are handling ProMaster, too.
Our orginal Dodge Dealership at one point lost their Sprinter Tech and told us need to go another place for Warranty work til they retained another Sprinter Tech.
 

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My power folding mirror broke. The first available slot for the repair was 2.5 weeks out. I am concerned. We shall see. I take it in tomorrow and get a loaner. I added a bread squeal complaint via email. Wonder if the tech got that.

I am still using my old Toyota work truck with 313,000 plus miles.
 

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On this forum there have been many complaints of owners having to leave their vans at dealerships for days for what should be quick repairs. I personally have not had this problem at my dealership. Delays could be caused by getting parts. The thought has occurred to me, however, that some dealers might not have a full time trained PM technician. Is it possible that in some cases the properly trained person serves two or more dealerships. Does anyone have comments on this possibility?

I would agree. Despite having Business Link I have had to wait for appointments for up to two weeks unless it's a simple oil change. We are not being serviced well, I hope this improves as I have (finally) seen some ads for the PM (already owned mine for 1.5 years.)
 

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I've never had a problem getting service immediately (the next day). In fact they even had all the parts in stock to replace my rear dood latches under warenttee and they got my new radiator in a few days and put it right it. I have no idea if they even have a Promaster specialist but service or wait times have never been a problem fit me.
 
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