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Discussion Starter · #1 ·
Does anyone know of a lawsuit in progress based on the DEF system problems with the Diesel Promaster?
Lets start a list here of people who would be interested in joining in a class action lawsuit against FCA regarding the exhaust system.
It might not go anywhere but it might raise awairness with FCA that we are serious. They clearly need to design a permanent fix for this problem and not just continue to replace the same bad components over and over. I suspect they could use larger components from another vehicle that would be more reliable in the little 3.0L but i am not an expert. So far there are not enough of us to justify their efforts but we can make our voices heard with a lawsuit.
There are a number of stories and complaints on this forum and other places about the Diesel but we need to get an idea of the number of people involved. Is this a widespread problem or a relatively few lemon vehicles? The damages could be monetary if your vehicle is out of warranty or it could be inconvienience if it is a frequent problem with slow response causing your vehicle to be out of service for long periods.
I asked my ProMaster Case Specialist about this and she said that the corporation reviews service issues and takes action if they see an excessive number of cases. In our case there are so few Diesel ProMasters on the road that our numbers will never reach that level, even if the percentage of effected vehicles is large. So we need to do something different and a law suit might be the way to go.
Please respond if you have had significant problems with the exhaust system on your Diesel Promaster.
 

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Hi Finspray, I do not know about DEF but I have had my fill of DPF and related. There are so many sensors and DTC's that can shut you down and the service guys don't seem to have a handle on fixing things in the cheap/easy to expensive/hard order. Short example: 2 codes P0695 Cooling Fan3 relay control circuit low (it was blowing fuse and it was recalled - but not my VIN) and the DPF restriction - soot accumulation code P2463. It took over a month - was told I needed new DPF. $5000 - I declined .. but when cooling fan was replaced $180 because I did it ---all codes disappeared - DPF was able to actively ReGen..On the road again.. Yeah I have had issues.. Thanks Locosan
 

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Does anyone know of a lawsuit in progress based on the DEF system problems with the Diesel Promaster?
Lets start a list here of people who would be interested in joining in a class action lawsuit against FCA regarding the exhaust system.
It might not go anywhere but it might raise awairness with FCA that we are serious. They clearly need to design a permanent fix for this problem and not just continue to replace the same bad components over and over. I suspect they could use larger components from another vehicle that would be more reliable in the little 3.0L but i am not an expert. So far there are not enough of us to justify their efforts but we can make our voices heard with a lawsuit.
There are a number of stories and complaints on this forum and other places about the Diesel but we need to get an idea of the number of people involved. Is this a widespread problem or a relatively few lemon vehicles? The damages could be monetary if your vehicle is out of warranty or it could be inconvienience if it is a frequent problem with slow response causing your vehicle to be out of service for long periods.
I asked my ProMaster Case Specialist about this and she said that the corporation reviews service issues and takes action if they see an excessive number of cases. In our case there are so few Diesel ProMasters on the road that our numbers will never reach that level, even if the percentage of effected vehicles is large. So we need to do something different and a law suit might be the way to go.
Please respond if you have had significant problems with the exhaust system on your Diesel Promaster.
I have a 2014 diesel and this thing has been driving us crazy for the last month as we are trying to move across the country of course. Got ETC light on my dash, (at 99k in Florida Keys where there are no prolink dealers and nearest is 130 miles away.) Called dealer and they told me that if vehicle is operating correctly, then wait til COVID-19 eases up and bring it to them. This was in late April when there were massive restrictions on travel, etc in FL. Fast forward til June when we were moving, get the ETC light back on, then it blinks, then vehicle runs like absolute garbage. Took to dealer where they tell me it has a bad fan module code, and a clogged DPF code. They tell me it needs a dpf. They put it in the van, ($3600), and nothing is fixed. I take the van to a second dealer who tells me it needs a fan, (as I told them). He quotes me $3200 to install the fan, and a power steering hose that was leaking. I take the van, and I install a new fan and a new power steering hose, (parts $325, time- took me three hours in a driveway.). Still not fixed. I then follow the diagnoses guidelines from ALLDATA diy and within an hour I find a burnt out fuse under the hood. I replace it, clear the codes and drive the van. New filter was clogging again btw, so I drove it 75 miles and the dpf code cleared. Van drove amazing for about 400 miles. Now I have a **** "Service Def system, take to dealer" message , and the 200 miles count down. We are within a mile of the 200 miles limp mode and I am again going to fix the van myself as the "mechanics" at the dealer do not know what they are doing on this vehicle, here in Boulder CO. I would love to sue these idiots... A system that costs thousands of dollars to "repair" at 102k miles?????? A system that prevents your vehicle from operating????/ what the ****??? Super frustrated
 

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very similar to our story - please also send a FCA a complaint on the cooling fan - I am trying to get reimbursed and also sent a complaint to NHTSA saying since this fan is recalled - all should be recalled as there are more crap ones - ours for one... Thanks locosan
 

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one more thing which I think you know -- The fan was the culprit (recalled) and that is what was blowing the fuse. The DPF was only throwing codes saying clogged because the fan told the computer if it does an active region the engine could overheat so it put it in LIMP
 

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Hi Finspray, I do not know about DEF but I have had my fill of DPF and related. There are so many sensors and DTC's that can shut you down and the service guys don't seem to have a handle on fixing things in the cheap/easy to expensive/hard order. Short example: 2 codes P0695 Cooling Fan3 relay control circuit low (it was blowing fuse and it was recalled - but not my VIN) and the DPF restriction - soot accumulation code P2463. It took over a month - was told I needed new DPF. $5000 - I declined .. but when cooling fan was replaced $180 because I did it ---all codes disappeared - DPF was able to actively ReGen..On the road again.. Yeah I have had issues.. Thanks Locosan
Locosan; I just had the same crap. PO695, which led to P2463. They replaced my dpf and nothing. I did the same as you and replaced the fan module myself. I then found the fuse under the hood that was blown. Now, 400 miles later after this ****, I got the service def system, take to dealer message on the EVIC. I am down to one mile left til limp mode and I am at a friends house. I am seriously thinking about sending out the box and getting this crap removed??? I don't think I have any other choice at this point. I am not taking it to a stealership. I am thinking about sueing FCA though over this and the fan issues..... watcha think?
 

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I have read if you add more def to close to full that code may go away... I was also thinking about getting a delete but have not found one that I think knows what they are doing on this vehicle.(online or otherwise). Plus - so far once fan was replaced - no more probs and - have only had minor other issues so far. just retired not sure I want to spend a bunch to sue but would gladly jump on a class action or something. side note - no-one has been able to tell me why the ETC light does not throw a code? When the ETC light starts flashing it puts you in LIMP -- ya think that might warrant a code? mine was just 2 weeks ago - we are going on a month long camping trip to get out of the heat -- fingers crossed
 

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Locosan, The ETC does not throw a code because there is no "electronic throttle control" on a diesel engine. This is a generic code that points to the throttle body on a gasoline car. I think they simply use this light to detect any bad specs on fuel pressure, or fuel use present; and /or if the vehicle will not regen. Then I think it is a trigger for limp mode. This is what I think anyway. I may have someone to vanish all this crap that has done two pm diesels that I know of, and they are running great. I tried to go the way of keeping the exhaust gases super efficient, but i cannot afford to continue this game of thousands of dollars thrown into this thing. I will let you know how I make out, sending it tomorrow. I just filled my def tank 100 miles or so before this **** message popped up, but frankly I think I am done messing with it. Have a great trip. We are at about 8600' near Nederland CO. It has been pretty pleasant
 

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Discussion Starter · #9 ·
So if we decided to remove all the stuff and go for the Delete what is known about how or where to get the vehicle licenced? Have people done this by claiming an address in some other county or even state and then going to that local DMV in person when the time comes? We might claim that we lost the renewal card but know that its time.
Has anybody successfully done this sort of thing?
When it came time to sell the vehicle I wonder how that would go? If we kept all the stuff and put it back in, it might run long enough to sell (poor *******)
 

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Hey Finspray - know what you mean - though I live where there are no checks on it and emissions are not even checked when you get your inspection....but I won't do it unless I have to and if I want to keep the vehicle for life.... p.s. the FCA service manager told me off the record that is what he would do and the guy he told me to talk to in town has never even done a Promaster and had no idea about it lol
 

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Locosan; I just had the same crap. PO695, which led to P2463. They replaced my dpf and nothing. I did the same as you and replaced the fan module myself. I then found the fuse under the hood that was blown. Now, 400 miles later after this ****, I got the service def system, take to dealer message on the EVIC. I am down to one mile left til limp mode and I am at a friends house. I am seriously thinking about sending out the box and getting this crap removed??? I don't think I have any other choice at this point. I am not taking it to a stealership. I am thinking about sueing FCA though over this and the fan issues..... watcha think?
That sounds great -
 

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Discussion Starter · #12 ·
The problem doesnt really go away if I sell though. There would just be some other poor SOB on here in a couple months. I wonder about the cost of switching the engine to gas? The repair bills people are talking $3-4K multiple times make that seem more viable.
My service manager said something similar, delete might be the option if I can find a good kit for doing so.
 

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That sounds great -
ps my dealer told me the fan was blowing fuse at least - I need to get me a scanner - one of the guys on the forum suggested the fusion app which looks good so now just need to get a bluetooth scanner for my iPhone thanks
 

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So if we decided to remove all the stuff and go for the Delete what is known about how or where to get the vehicle licenced? Have people done this by claiming an address in some other county or even state and then going to that local DMV in person when the time comes? We might claim that we lost the renewal card but know that its time.
Has anybody successfully done this sort of thing?
When it came time to sell the vehicle I wonder how that would go? If we kept all the stuff and put it back in, it might run long enough to sell (poor ***)
Finspray; they van runs much more "normally" with these crippling systems deactivated. Email me if you like. Louissteve.alberts at gmail dot com. I will share some info with you.
 

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Locosan; I just had the same crap. PO695, which led to P2463. They replaced my dpf and nothing. I did the same as you and replaced the fan module myself. I then found the fuse under the hood that was blown. Now, 400 miles later after this ****, I got the service def system, take to dealer message on the EVIC. I am down to one mile left til limp mode and I am at a friends house. I am seriously thinking about sending out the box and getting this crap removed??? I don't think I have any other choice at this point. I am not taking it to a stealership. I am thinking about sueing FCA though over this and the fan issues..... watcha think?
[/QUOTE
]Dodge Promaster Van SFT Hand Held Tuner!
 

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The problem doesnt really go away if I sell though. There would just be some other poor SOB on here in a couple months. I wonder about the cost of switching the engine to gas? The repair bills people are talking $3-4K multiple times make that seem more viable.
My service manager said something similar, delete might be the option if I can find a good kit for doing so.
Did you find a delete kit? I found a local diesel shop near Seattle that will install it if I can find one.
 

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Hi Vinny - I did not - once I got it fixed DPF has been no prob and van is running like a dream. - I'm now dealing with a glitchy older DC whynter Fridge Freezer. Be safe
 

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If for no other reason than one less headache I’d love to rid myself one one less of these systems. Our transmission trauma alone has taught me that. This far we’ve had transmission errors supposedly due to the a bad head, a loose ground cable, the TPMS system, a clogged Crankcase filter, the crankcase filter sensor harness, and most recently a bad speed sensor in the rear wheel. Add to that, we’ve already been through the dreaded DEF shutdown so I’m not trying to deal with a DPF failure. ****, I’m in the fan recall pool and all they keep telling me is “the parts are on order”. Do better FCA
 

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Did you find a delete kit? I found a local diesel shop near Seattle that will install it if I can find one.
Don't believe there's a kit out there on such a low production vehicle you just have to find someone to remap your ECU and have the DPF removed from your exhaust system.
 

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I've had so many issues with mine. I had rust around a sensor a few years ago that was 400 bucks to get it out of limp mode. This summer I got stuck and had to get towed back and I was told to replace the DEF pump and did that for $1000 bucks. Two months later it's going back into limp mode and I needed another tow to get back into town. It kept breaking down on the way back from road trips. Take it to the dealer and it turns out the def injector was completely clogged, the dealership replaced it and then had it for over a week and couldn't get it to clear the codes.

So I took my van back without them being able to get it out of limp mode and got the emissions system "fixed" on my own...
 
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