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I just had a rather jarring conversation with a service advisor at a Ram service center in the San Francisco bay area. I need a minor brake line repair, and as soon as I mentioned "camper" this guy cut me off with a blunt (rude, honestly) "we don't work on RVs, we won't touch them".
I explained that this was a 2020 Promaster and while this would not be a warrantee repair, I expected the dealerships / service centers to be able to do work on the vehicle. He cut me off and said "we won't work on them". I asked him if that meant I had a 40k pile of scrap metal since a dealer won't work on it, and he said "I don't know but we won't touch an RV or camper".
Has anyone else had this experience? Did I just happen to get someone having a bad day or is this really Ram's policy?
I explained that this was a 2020 Promaster and while this would not be a warrantee repair, I expected the dealerships / service centers to be able to do work on the vehicle. He cut me off and said "we won't work on them". I asked him if that meant I had a 40k pile of scrap metal since a dealer won't work on it, and he said "I don't know but we won't touch an RV or camper".
Has anyone else had this experience? Did I just happen to get someone having a bad day or is this really Ram's policy?