I am on my 4th Promaster. My current one is a 2018 3500 with 46K miles. It starting making a ticking noise like the others so I knew it was time for lifters. I took it in the Dodge dealership. Like all Dodge Dealerships, it took them two weeks to look at it and another two weeks to repair it. It had to have lifters, cams replaced. My other ProMasters had same issues. They also said it had a transmission problem, which I never knew I had. They replaced the flex plate and torque converter (same as previous Promasters I had). I definitely do have a transmission problem now though.
One of my ProMasters was involved in a wreck. It took Dodge 6 months to get that one back to me.
The dealers that are selling these vehicles are not able to adequately service them. I spoke to Dodge - They blame the dealers. I spoke to 3 dealers - They blame Dodge. The dealers state that Dodge requires them to only have certain, certified techs to work on them for warranty and that they can not get the parts in a timely manner from Dodge.
Simply Put - If you rely on these vehicles for revenue, YOU CAN NOT AFFORD THESE ProMasters:
The typical vehicle generates about 40K a month. So there is 40K in loss revenue while the vehicle is out. I got it back and a week later it is headed back to the dealership for another 4 weeks and another 40K loss in revenue.
Im in for a Class-Action if I can get enough people on board!
One of my ProMasters was involved in a wreck. It took Dodge 6 months to get that one back to me.
The dealers that are selling these vehicles are not able to adequately service them. I spoke to Dodge - They blame the dealers. I spoke to 3 dealers - They blame Dodge. The dealers state that Dodge requires them to only have certain, certified techs to work on them for warranty and that they can not get the parts in a timely manner from Dodge.
Simply Put - If you rely on these vehicles for revenue, YOU CAN NOT AFFORD THESE ProMasters:
The typical vehicle generates about 40K a month. So there is 40K in loss revenue while the vehicle is out. I got it back and a week later it is headed back to the dealership for another 4 weeks and another 40K loss in revenue.
Im in for a Class-Action if I can get enough people on board!