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174 Posts
I am finding the Business Link on my van to be an absolute joke. I went to a dealer, who I didnt buy my PM from, in Aug to have some general service done. They fixed most of the issues, except for the brakes, after having my van for about 4 days. I was in luck because I was out of town for a week and didnt need my van. Upon my return I asked them about my Business Link account to ensure that when I need to bring it in next time I will have a rental to use. The service manager didnt show record, so he got their BL manager to come set me up. Boom, done, got the sticker a week later.
Fast forward to now. I called this same dealer again and told them about my services and issues: Oil change (2 free ones still), broken power mirror, broken rear door, loud brakes, flashing odometer, etc. This dealership is usually always backed up so he told me he might have my PM for 2 or 3 days. I ask about the rental service with the BL. The checked into it and it turns out since the vehicle wasnt sold with an attached BL I dont have a "full membership". I called the business link line and they basically told me the same thing, but to change this the dealership I bought it from "might" be able to change this.
Lucky for me, the dealership I purchased this from has been selling PM from day one, so they are looking into it. So, my question is, has anyone else had this issue? Has anyone used the BL for rentals or anything else? I was told the rental car could be issued for a short amount of time, a day or 2?
I am just wondering if this is a smoke and mirrors program and that I should just assume it doesnt exist?
Fast forward to now. I called this same dealer again and told them about my services and issues: Oil change (2 free ones still), broken power mirror, broken rear door, loud brakes, flashing odometer, etc. This dealership is usually always backed up so he told me he might have my PM for 2 or 3 days. I ask about the rental service with the BL. The checked into it and it turns out since the vehicle wasnt sold with an attached BL I dont have a "full membership". I called the business link line and they basically told me the same thing, but to change this the dealership I bought it from "might" be able to change this.
Lucky for me, the dealership I purchased this from has been selling PM from day one, so they are looking into it. So, my question is, has anyone else had this issue? Has anyone used the BL for rentals or anything else? I was told the rental car could be issued for a short amount of time, a day or 2?
I am just wondering if this is a smoke and mirrors program and that I should just assume it doesnt exist?