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Discussion Starter #1
Hey Guys! Looking for a little advice here.

I'm looking at a 2018 3500 High Roof EXT. Dealer is offering $42,196.75, out the door. All taxes / fees, etc. included. Yeah, that's a lot - I think I'd feel a little better about the selling price if it were closer to 39 - 40K, but is that even realistic? They already told me that's not possible.

Reason I'd like to buy new is the warranty and the ability to get a relatively low interest rate on a payment, vs. a higher interest rate on a used van with no warranty. I don't have enough cash to afford a 20K+ used vehicle at this point.

I rarely hear the OTD price for folks who went for the big kahuna PM. Any insight is appreciated!
 

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My only advice for buying new is to search the lower 48 and be willing to travel to get it for the best price.
 

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Discussion Starter #3
Yeah, I've certainly been looking and that is definitely an option. Thanks for the advice.
 

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I got my 2018 on 11/2018. Not including registration, title, and tax....but including dealer fees I came in around 21% under MSRP. Parking sense, headliner storage, rear 12V, and cruise. White van.

How much is your tax, tittle, and registration?

Have you cast a wide net with carguru.com?

Shopping new is such a pain....having to wade through the rebates and incentives usually means having to call them.

Just a bit of advice...get a van with the 6 way seats driver and passenger. There is very limited adjustment of the seats with the base seats and the passenger seat will not have an armrest if you don't get the 6 way seat.
 

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My 3500 ext was $34,028 out the door last month, purchased from Van Horn motors in Wisconsin. I titled it and paid the taxes for it in AK before delivery, arrived with new plate and tags in hand when I took delivery of the van. Mine has the 6-way drivers seat, bulkhead, tow package.

Most of what I was seeing in my searches came out to about $36K- I went with the one I did as it WASN'T white and had a factory tow package.
 

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Discussion Starter #6
I got my 2018 on 11/2018. Not including registration, title, and tax....but including dealer fees I came in around 21% under MSRP. Parking sense, headliner storage, rear 12V, and cruise. White van.

How much is your tax, tittle, and registration?

Have you cast a wide net with carguru.com?

Shopping new is such a pain....having to wade through the rebates and incentives usually means having to call them.

Just a bit of advice...get a van with the 6 way seats driver and passenger. There is very limited adjustment of the seats with the base seats and the passenger seat will not have an armrest if you don't get the 6 way seat.
Holy crap, that's great. I've talked to about 15 "local" (within 150 miles) dealers and 2 of them have risen to the top as far as respecting my needs and actually being straight forward with their OTD pricing. None have come close to that. The only rebate I'm looking at is $2,750 for the 2018 model. This is the breakdown I received:

  • Invoice = $41,020
  • Delivery = $400
  • Tax = $2,588.75
  • Title = $299.50
  • Tags = $426.50
  • Total = $44,734.25 - $2,750
  • Out The Door= $41,984.25
This includes vinyl seats, headliner storage, wood floor, power mirrors, LED cargo lights, key fobs, running lights, cruise control, DRL, rear sway bar, and park sense. No additional glass. Out of all that, I really only care about the headliner storage and cruise control, but the rest of the stuff aren't deal breakers. Great to know about the adjustable passenger seat though. I would not have guessed that. We did notice the passenger seat did not have an arm rest when test driving the other day.

My 3500 ext was $34,028 out the door last month, purchased from Van Horn motors in Wisconsin. I titled it and paid the taxes for it in AK before delivery, arrived with new plate and tags in hand when I took delivery of the van. Mine has the 6-way drivers seat, bulkhead, tow package.

Most of what I was seeing in my searches came out to about $36K- I went with the one I did as it WASN'T white and had a factory tow package.
That too is a great price, ****!

I gotta ask, are you guys using commercial discounts? Looks like they'd knock another $1K off if it were registered under a business, which I do not have.
 

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One strategy is to use a site that will show you prices paid for a particular vehicle. I used the USAA site (you don't need to log in or be a member to get basic info - just click on Car Buying Service). I think Consumer Reports and Costco have similar services.


Enter the specific model and options, and it will show you the range of prices in your area or nationwide. It will at least give you a reasonable place to start the bargaining.


There are some non-commercial discounts, but you may need to find them on your own. For instance, I was eligible for a $1000 USAA discount, but most of the dealers I contacted knew nothing about it.
 

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Discussion Starter #8
Great tip. Are commercial discounts commonplace, at least on this community? It seems most thread, past and present, have folks paying very lucrative prices and I'm left wondering what the heck I'm missing.
 

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Discussion Starter #9
Doing a little better - got an offer for $38799.00 OTD in Illinois. Before taxes, it's 15% under MSRP. I'm thinking I can get lower though, based on seeing what others have paid around this time of year previously.
 

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I ordered and got a bit over 13% under MSRP with rebate so you should expect to do much better getting one off the lot.
 

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Discussion Starter #11
To provide some closure to this thread for anyone that may find it down the road: I did as others suggested and cast a wide net. I'm from Philadelphia, but found a dealer outside Cincinnati (Jeff Wyler) that had a ton of 3500 EXTs in stock, a couple with the exact options I wanted. I worked with Keith in commercial sales and he respected my desire to work entirely via email, something no other dealer even came close to doing. He provided OTD pricing every step of the way and didn't try to up-sell me a **** thing. It was almost shocking how reasonable and respectful he was.

Long story short, we came to a deal and I flew out on Friday to pick it up. Allegiant Airlines had $49.00 flights one way so it was a no-brainer. I got the van for about 15% off MSRP out the door which means it was just over 20% off before taxes / fees / title / doc fee, etc. No other dealer I spoke with even came close. Even when I had his offer in writing, they would scoff at the price and assume I was going to get screwed over in the end.

Well I didn't, and it was a great car buying experience. The van has everything I wanted and nothing I didn't. If you're in the market, I really do recommend working with Keith. After speaking to about 10 different salesman, he was hands down the best to work with, by a long shot.
 

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To provide some closure to this thread for anyone that may find it down the road: I did as others suggested and cast a wide net. I'm from Philadelphia, but found a dealer outside Cincinnati (Jeff Wyler) that had a ton of 3500 EXTs in stock, a couple with the exact options I wanted. I worked with Keith in commercial sales and he respected my desire to work entirely via email, something no other dealer even came close to doing. He provided OTD pricing every step of the way and didn't try to up-sell me a **** thing. It was almost shocking how reasonable and respectful he was.

Long story short, we came to a deal and I flew out on Friday to pick it up. Allegiant Airlines had $49.00 flights one way so it was a no-brainer. I got the van for about 15% off MSRP out the door which means it was just over 20% off before taxes / fees / title / doc fee, etc. No other dealer I spoke with even came close. Even when I had his offer in writing, they would scoff at the price and assume I was going to get screwed over in the end.

Well I didn't, and it was a great car buying experience. The van has everything I wanted and nothing I didn't. If you're in the market, I really do recommend working with Keith. After speaking to about 10 different salesman, he was hands down the best to work with, by a long shot.
how do you find dealers that have what you want in stock around the country?
 

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Discussion Starter #13
how do you find dealers that have what you want in stock around the country?
I used CarGurus and searched by new. Refined the search to include the exact trim level I wanted (3500 159 WB EXT), and then widened my search to around 500 miles. There'd be pages upon pages. Since most dealership websites are trash, I would just grab the VIN number off the listing and paste it into this URL string: https://chrysler.com/hostd/windowsticker/getWindowStickerPdf.do?vin=3C6URVJG8JE146131

Yes, it's tedious. I probably looked at 200 window stickers. When I found a van that matched my criteria, I'd save the VIN to a doc. It took me a few days to go through all the listings, but I ended up with maybe 12 vans that were spot on. After that, I started looking at the dealerships. Turned out that 8 of the 12 were from the same place. I talked to them, but they were terrible to work with immediately, so I nixed all of those. That narrowed it down considerably. The place I ended up getting from had 2 that were on point, so I started talking to them and voila.

There was a dealer about 15 miles from me that had a van pop up that was exactly what I wanted, minus the wide mirrors, which I didn't want. I passed over the quote I got from the other dealership and they were like, "We absolutely cannot match that. Good luck with your new vehicle." -- so it became pretty easy to decide from there.

Seriously, don't bother with dealer sites, just look at the window sticker! Saves you a ton of time when figuring out what options are included.
 

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I used CarGurus and searched by new. Refined the search to include the exact trim level I wanted (3500 159 WB EXT), and then widened my search to around 500 miles. There'd be pages upon pages. Since most dealership websites are trash, I would just grab the VIN number off the listing and paste it into this URL string: https://chrysler.com/hostd/windowsticker/getWindowStickerPdf.do?vin=3C6URVJG8JE146131

Yes, it's tedious. I probably looked at 200 window stickers. When I found a van that matched my criteria, I'd save the VIN to a doc. It took me a few days to go through all the listings, but I ended up with maybe 12 vans that were spot on. After that, I started looking at the dealerships. Turned out that 8 of the 12 were from the same place. I talked to them, but they were terrible to work with immediately, so I nixed all of those. That narrowed it down considerably. The place I ended up getting from had 2 that were on point, so I started talking to them and voila.

There was a dealer about 15 miles from me that had a van pop up that was exactly what I wanted, minus the wide mirrors, which I didn't want. I passed over the quote I got from the other dealership and they were like, "We absolutely cannot match that. Good luck with your new vehicle." -- so it became pretty easy to decide from there.

Seriously, don't bother with dealer sites, just look at the window sticker! Saves you a ton of time when figuring out what options are included.
Your method was exactly how I found my 2016 Ext 3500 Diesel 2 years ago. Car Guru is great in that it lists the VIN, and the window sticker lookup was what I used as well.... I even learned how to read the options in French!
 

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Discussion Starter #15
Nice! Glad to know I'm not the only one who's picky enough to do that. I kind of just settled in one Sunday afternoon and plugged away at it. It's a great way to ensure you're only paying for what you want.

We test drove the PM initially from a local dealer and it's amazing how they would not listen to us when we said we didn't want a floor liner, wall paneling, etc. "I mean yeah, but if the price is right, would you?" NO!

The biggest lesson I learned with this: You're not just shopping for the van, you are, in a way, shopping for the dealer. If they're not local, that's even more reason to work with a responsive and intelligent organization. Some of the places I talked to were hopeless. One salesman would respond to my email asking about pricing, and another would call me and ask me if I was still interested in a van. Then a third would respond about the pricing. I'd have a question, and no response for 3 days. Then the internet sales specialist would follow-up asking how my experience was. Ugh. I'm very glad it's over, honestly.
 

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I'm kinda laughing here. This has been a really interesting thread and I thank everyone for participating. I found my local dealer to be terrible to deal with when I was trying to buy a van. His sales guy just could NOT turn off his flow of BS. But that same dealer has been very good to get repairs done to the van. Different departments and very different people I guess. I bought mine from a dealer 110 miles away that had the best price. I do run a business, and that maxed out the discounts at the time.
 

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Discussion Starter #17
Yup, I learned that commercial incentives are a-plenty for these things. If you're upgrading from an old van, run a business, etc. you stood to save up to like 7 or 8K. My rebates totaled 3.5K.

As far as flow of BS - man, I hear you on that. Our local dealer was terrible in this regard. In my search, I discovered everything from slimy sales nonsense all the way up to pure incompetence. I had to educate one salesman how his own rebate program worked. He quoted me a price, I ran the numbers myself, gave it back to him, and he asked ME to explain. I talked to his manager and you could tell he was completely embarrassed.

In the end, I bought from the place that literally gave me zero trouble, and I'm happy for it. It was both the best price and the place to work with, and I'm happy to support that.
 

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If you think that is hard try ordering one. I did it from AZ with the dealers in NH. I sent my option list and color choice and at the time got a diesel. Only 4 dealers actually sent me a price and I bought from the one that was lowest and second nearest. They included vinyl seats I didn’t order at no increase price- their error but a good choice as it turned out. I told them all they had ONE chance to bid and I would buy. I still get email and cards from one guy who was higher and his comment was “Why didn’t you tell me you got a lower price and I would have beat it” That guy was hopeless- one bid means ONE bid! It did prevent the BS thing!
 

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2 weeks ago, bought a 2018 3500 EXT cargo van for $5000 off sticker + $5250 in rebates. I have my own business so I qualified for a commercial discount, upfit allowance and the consumer cash for leftover 18 models. It has the wood floor, panels and hitch that I wanted. It does have some stuff I didn't want, but I was out the door for $38k. I could have bought a 2500 with a bigger discount, but I thought it would be too small for my family. I had to negotiate for 2 weeks with a bunch of dealers. I negotiated all over the phone and I drove 120 miles to get this one from Hoblit in Sacramento. Super easy to deal with their commercial sales person Rhys. I said I wanted no extra charges and he didn't even try to sneak in any. I got a written quote and did most of the paperwork by email. I picked it up in one visit and was out the door in less than an hour.

I'm now building it up as an RV with seating for 5 and a flush toilet!
 
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