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Discussion Starter · #1 ·
I got my van stolen and pillages a few months ago and they ripped the touchscreen off for some reason ruining the radio. I've been waiting almost 4 months for the new parts to arrive. Anyone here have any luck getting spare parts for a 2022 in a reasonable time?

I was able to replace 99% of the stolen components within a month or so but the ram spare parts are taking foooooorrrreeeeever!

Will I be driving washout a radio for the rest of my vans life? I'm begging to think so
 

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I got my van stolen and pillages a few months ago and they ripped the touchscreen off for some reason ruining the radio. I've been waiting almost 4 months for the new parts to arrive. Anyone here have any luck getting spare parts for a 2022 in a reasonable time?

I was able to replace 99% of the stolen components within a month or so but the ram spare parts are taking foooooorrrreeeeever!

Will I be driving washout a radio for the rest of my vans life? I'm begging to think so
Sorry to hear your van got stolen. How did they get it, and was it recovered through satellite tracking? The 5” touchscreen uconnect head units are worth quite a bit on eBay.
 

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What about using the $ for the replacement radio on an aftermarket upgrade?
But it's already been 'back-ordered'. ;-)

Yeah, given the situation I'd be checking out other options.

Basically, RAM doesn't have any extra's and given the chip shortage, sending one head unit to the dealer could mean one less van they can complete and sell.
 

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Discussion Starter · #7 ·
It was stolen Because i was painting the ceiling and the key fell out of my pocket... I locked it with the door push button but I'm assuming they just were gong around pulling on doors and got lucky. I personally hate push to start cars for this reason. If i had dropped my regular keys I'd probably have noticed when i couldn't lock it.. I live in the Denver Metro so car theft is super high.

I was able to use the Ram Connect app the next A.M and saw it sitting in a neighboring town. I got a police escort to take a look at it and then got it back.

Anyway i know have a security cameras in the van that connects to my wifi and sends me loud alarms if it gets triggered. We also added some outdoor cameras which have security lights on them. I actually caught someone snooping through cars the first few days I had them installed but they booked it as soon as the lights came on and Have not been back.

It was the big 10 inch screen and I really enjoyed it. So I'm still hoping it gets shipped to me at some point. Persoanly I never like aftermarket Car systems. The stock one was great but Yeah i'm at like 3 months and the Dealer keeps telling me that are hearing nothing from RAM.
 

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Discussion Starter · #8 ·
OH and the real kicker is they didn't even take the screen.. The just ripped it out and destroyed it. I found it sitting in the back of the van. So basically just destroyed it for nothing..
 

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Discussion Starter · #10 ·
If anyone runs into an issue getting factory parts.. I reached out to Ram customer care and was able to get this escalated very quickly. I now have a customer care rep who calls me twice a week with updates. She has gotten my parts expedited and they are scheduled to arrive next week.

So plus one to ram having some great customer service!
 

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If anyone runs into an issue getting factory parts.. I reached out to Ram customer care and was able to get this escalated very quickly. I now have a customer care rep who calls me twice a week with updates. She has gotten my parts expedited and they are scheduled to arrive next week.

So plus one to ram having some great customer service!
That's good to hear, I've also had positive interaction with Ram cares .
They do care providing you have everything in order that is required to resolve your issue.
 
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