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Discussion Starter #1
My “build your 2020 Promaster” experience has been frustrating. My wife and I ordered a 2020 2500 159 on Aug 7, 2019 from a dealership since we wanted a few options specific for our adventure/camper van build (silver, windows, tow hitch, 220 amp alternator, seats, etc). We ordered it with the expectation we would have it Dec/Jan time frame. Unfortunately, it didn’t begin production until 15 Oct and it left the plant on 23 Jan. My dealer’s tracking system stated it was estimated to arrive by 26 Feb to the Baltimore port. I had NO idea the van would be shipped by a container ship. I assumed it would be sent by rail. I called the dealer on 26 Feb and the tracking system stated the same. The dealership contacted the Port Manager who said the van is still at the Port of Altamira, Mexico and provided no estimated ship date. The Port Manager stated “it takes 5 months from order to delivery”. We were bummed, especially since we have been waiting since we ordered it in August, have a garage full of van building accessories and supplies, are moving to a new state this summer, and we really just don’t know when it will be shipped and delivered. Had we known the process would be so drawn out, we would have not ordered a new one from the factory.

I realize there are much bigger concerns right now, but I wanted readers of this forum to know my scenario and have realistic expectations if they decide to build one from the factory. In my case, it has taken a very long time for delivery, so much time that we’ve lost the excitement in the build. Lastly, I don’t know if or when it will leave the port in Mexico, I have no idea when it will arrive to the dealership, especially if there is any kind of shipping hold due to the pandemic.

Question: Are there others waiting for their 2020 with similar uncertainty?
 

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My 2015 was 4 months. I believe KOV ordered one and go it in about that time too. I can’t understand why yours has been so slow. It could be the color, the upfit options, the current situation virus wise, border issues, import restrictions, and who knows what else?
 

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If you have a VIN did you call FCA customer service?
I'd be firing off emails and calling every Tom, Dick, Harry and Jane connected to FCA, plenty of info online, tell them you're posting your experience on social media so others will know, might not get you the van any faster, but it will you feel better.
 

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Discussion Starter #5
I have had the window sticker (using the VIN) since January, so I know the van is built. The dealership ordered it and printed the details; however, the factory didn’t start building 2020s until mid-Oct. Also, my dealership “hot tagged” the van but that only accelerates it once it arrives to the U.S. It’s been sitting in Mexico since it was finished in the factory on Jan 23 but if I am interpreting the Port Manager’s tone correctly, it sounds like this is the norm. I assume it will not be shipped until the container ship is full, which appears to be a lengthy process. Phil good advice, I’ll hit up FCA customer service…I’ve been going through the dealership up to this point.
 

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Container ship? WTF are you? Mine took a train ride then a truck ride. Took less than a month from production day.
 

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Discussion Starter #8
The van was ordered from a dealership in Maryland. I read a similiar post from Kurtsteinbach a few days ago with a similiar shipping situation. I ordered it with the expectation it would travel by train/truck...not by container ship.
 

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It's a cost thing, rail or ship.
I don't know if manufacturer's share ship space or they wait until there is a full load.
62054

Here's what they look like when they roll over.
62055
 

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Interesting as the nearest port would be Brownsville TX about 250 miles East of Saltillo MX. It can’t be a fast trip out of the Gulf around Florida then up to Maryland!
 

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Discussion Starter #11
I called FCA customer service and the agent stated the van is still showing the same status “awaiting shipment”, which really means, it’s still in Mexico. I asked to elevate my case, was assigned to a “Promaster Expert”, and stated I would hear back in 1-2 days. One of the benefits of ordering a vehicle from the factory is it doesn’t sit on a lot in the weather for months before taking owner of it. I guess they’ll be making 2021s before this one is delivered.
 

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Discussion Starter #12
A Promaster Case Specialist called me today to let me know they were looking into my case and would provide further information. She did say Promasters take on average 17-22 weeks from order to delivery and additional upfitter options can delay this process. She also clarified that all Promasters are being shipped to the U.S. by boat. I sense this would be useful information for anyone who is considering ordering one from the factory.
 

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Our van was originally custom ordered. It was delayed a long time getting to the dealer by some remote start snafu. Finally, the original customer gave up and cancelled their order. The van ended up at the dealer and sat there for additional months before we came along.

I offer this only to reinforce that the factory is capable of some pretty major delays--even if this particular one ended up being to our benefit.
 

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We were going to order a PM in Feb, but we're told by the dealer it would take between 2 and 10 months. We had already contracted with an upfitter to build out our van and couldn't deal with the uncertainty so we ended up doing a nationwide search to find one equipped the way we wanted. Total PIA. Finally found one that wasn't equipped bizarrely. BTW, we asked several different dealers in several different states what the lead time on an order was and they all said 2-10 months. This was pre-corona, who knows what it is now.
 

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Experiences like yours caused me to shop existing inventory. Almost drove 500 miles to get one, almost...
Lucked out, closest dealer got a pile of them (10 or so), they were put on sale, $9k off MSRP, equipped the way I wanted.
Pulling for you to get what you want. Carguru, Autotrader, etc. You might get lucky, hope so.
 

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Discussion Starter #16
So, you won’t believe it, but FCA tracked down my van and it was delivered to the dealership this morning (just under 8 months from when it was ordered). I’m guessing when it finally left Mexico the tracking was never updated. The dealership is going to ship it to my house since I am on travel restriction (military). The moral of the story: Promasters currently take, on average, 17-22 weeks from factory start to dealership delivery. If you have concerns, or its taking longer than expected, call FCA customer service and speak to a Promaster Case Specialist. They were very helpful.
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