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Discussion Starter #1
Bought vehicle at 57K miles, and it ran great initially. However it started hesitating on shifts then slamming into gear abruptly, while emitting a loud groan under the hood.
Then at 63K miles, it suddenly failed to shift at all. AAA needed two hours just to locate a flatbed tow of sufficient capacity for this unit.
The vehicle sat at the dealership for a week, until the only qualified technician on staff could get to it.
Having noticed black rubber particles in the clutch fluid, it was no surprise when failure of the clutch hydraulic was diagnosed at the dealership.
This apparently qualified for the powertrain warranty, as the required components were reportedly ordered from the factory.
More than two weeks later, this remains on indefinite backorder, and my vehicle downtime now exceeds 25 days.
I located the repair parts online with another dealer, and suggested my dealer source it accordingly. But they apparently could not cut a deal.
One can guess retail pricing more compelling than internal transfer pricing. So much for customer service.
 

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Discussion Starter #4
Update on my PM2500 ecoAlbatross:
Finally got it back after ten (10) weeks downtime! At the six week mark, I finally contacted Ram customer assistance, and finally got a straight answer regarding the delay and ETA for parts. The dealer had cited at least 23 of these vehicles were all down, awaiting the same part - the hydraulic shifter, a $1600 item with notorious supply chain issues.
All it cost me was precious time, and Ram threw me a bone in the form of free oil changes for two years. That is, if it runs that long.
Purchase of an extended warranty would seem prudent at this point. However, the Ram terms are $5K for 2 years coverage; another aftermarket source quoted $4K for 3 years.
The dealer refuted the aftermarket option, saying they don't cover the full dealer labor rate.
Synopsis:
Not only is the Promaster cargo van highly prone to needing repairs,and relatively few qualified dealerships to service them, but the factory supply chain is feeble as well.
While this unit is a great platform for a DIY RV, better stock it with an FCA technician, proprietary software interface, and every conceivable spare part.
 
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