Join Date: May 2016
Location: Grand Junction, Colorado
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Never got to head out on that 1000 mile trip, as I got a "Service Transmission" and P0571 on the EVIC a few hours before leaving.
Thus I left for a roadtrip without my roadtrip vehicle. Such a bummer.
2 weeks later I come back to the dealer and they've put ~1000 miles on my van, attempting to "duplicate my concern". They were able to do it once out of 5 tries, using the same route it has happened to me on 3 times out of 3. They drove the same speed, same gear, same direction, etc... But even with all of their OBD equipment hooked up, they weren't able to pull a code or any info that'd give them an idea of where to go from there.
The next step is that Chrysler Engineering apparently has some higher $ diagnostic equipment that the dealer is referring to as a data logger. Apparently they can hook this stuff up, go for a drive, and it both records much more data than the dealer can gather, as well as sends it in real time back to Detroit for analysis and conjecture.
Service manager had never heard of this unit in 12 years with Chrysler. Says there are only 2 or 3 of these units in the country. Also says it will take "a few weeks" to get one from Detroit to Colorado, whence a regional rep will deliver it to the dealer, install it himself, then take my van for a drive.
The only possible upshot to all of this is that the service manager and engineers all agree that the problem is 90% likely to be software related, as there is no change in performance or driveability whether the codes have set or not. They think I simply need a software update, but it's an as-yet non-existent update because they know neither what's causing it nor how to address the phantom cause.
So I have my van back, with nothing solved, and an indeterminate time until a solution will even be suggested, much less implemented.
If diesels were currently available I think I'd have little interest in continuing with this one -- it'd be buyback time.
Alas they are not, and I'm not interested in a rear wheel drive van, nor a gas PM.
I have a case started with FCA Customer Care and am told I'll be getting a MaxCare extended warranty. I will also be pushing them for oil changes, some small items like a spare key fob and touch up paint, as well as for them to make at least one payment given that I had my van for 4 days in January.
Will update, hopefully with good news, once the data logger chapter begins.