Join Date: May 2016
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I want to give my dealer the benefit of the doubt -- in that they both have a clue and give a **** -- but they keep giving me reasons to doubt them.
I had to be out of town last Weds AM thru Sunday PM. Perfect time to give it to them for in-depth digging for this problem. Dropped it off on Weds AM early. First red flag was that my "normal" service writer wasn't there. Thus I had to go back and explain the history of this problem to the guy that I did get. They take notes and keep them in the computer, but they are brief, and vague, and you could read them from many different perspectives.
After 10+ minutes of explaining to him what is happening, he said he understood, then asked two questions, back to back, that told me he not only didn't understand but probably wasn't even listening to me. Needing to get to the airport *now* I didn't have time to start over. I reiterated the basics, got confirmation that he understood, then as I was leaving I told him for at least the 3rd time that I'd be in at 7:30 on Monday morning to pick it up.
I had a voice mail from him on Thursday afternoon telling me that they couldn't find anything, and that it was ready for pickup. When I did pick it up, on Monday morning as promised, he said they weren't even able to find a code in the system.
The next nearest dealer is over an hour away, and of unknown value. With the local dealer, I can leave the van and ride my bike home in 10 minutes. I'd like to keep it local, but how do I get through to these people and get them to give a **** about what I'm telling them?