Join Date: May 2016
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Dealer lied to me. Recourse?
I bought a diesel PM from an out-of-state dealer a few weeks ago.
Overall I'm happy with it.
But the dealer did not disclose several pertinent details in their advertising -- details that would have caused me to negotiate a much lower price had I known about them in advance. Like significant damage (dents, scuffs, scratches on the interior, cracked plastic interior panels) that was emphatically not photographed or disclosed.
I flew to this dealer to pick it up and drive it home. We had pre-agreed on a price before I even bought the plane ticket.
My flight was delayed not once but twice, such that once I was there I was pressed for time and didn't really notice the damage -- just did a cursory glance in the cargo area before heading inside to sign the paperwork.
Once I was en route home I noticed the extent of the damage. Immediately upon arriving home I emailed the dealer and asked them how the damage happened, and how they planned to compensate me.
They acknowledged the damage and offered an explanation for how it happened. It was nice of them to come clean. Then they offered me 2 free oil changes as 'compensation'.
I found that offer offensive and said as much. Their failure to disclose the actual condition of the van is akin to fraud. After 2+ weeks of back and forth they haven't increased their offer, and at this point they have stopped responding.
I want to go over their heads to get some satisfaction.
Can anyone point me in the right direction with contact info, etc...? Regional rep, or that sort of thing?
Any help appreciated.