Coolant leak FOUND!!! - Ram Promaster Forum
User Tag List

Reply
 
Thread Tools
post #1 of 102 Old 01-30-2015, 09:31 PM Thread Starter
Kip-on-truckin
Senior Member
 
Kip-on-truckin's Avatar
 
Join Date: Jan 2014
Location: Akron, OH
Posts: 610
Thanks: 0
Thanked 76 Times in 47 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 192 Post(s)
Garage
(Thread Starter)
Coolant leak FOUND!!!

Took the PM in to my regular mechanic this morning to service (fluid and filter) the trans and rotate the tires (45,000 miles). While it was up on the lift, he discovered the source of the coolant leak that I have so far been entirely unable to locate. The giveaway turned out to be the fine layer of salt and brine that covers everything in Ohio, the coolant leaves a reddish pink stain on this white filth. I believe he was able to see it steaming as well.

The leak comes from passenger side of the radiator, where the plastic tank is joined to the aluminum (I assume it's aluminum) radiator core. As I understand it, this join is made with some kind of epoxy that bonds with both plastic and metal. From under the hood, you can peer directly down at the radiator edge and see a pinkish stain perhaps 2 inches long. One reason I wasn't able to find it more easily might have been the fan - if they are on you won't see it steaming, and if the surfaces are mostly clean you probably wouldn't notice it either. I suspect that without the layer of salt scum, any moisture would evaporate off of the hot radiator, making it further difficult to find.

Step Two: I went directly to the dealer, who had good and bad news. Because I'm past the bumper-to-bumper, and because a radiator isn't included in the 100k drivetrain warranty, he couldn't cover it. I told him that I wanted to start generating a paper trail, since the van is only 4 months old and this can only be a manufacturing defect - it's not like I can cause the radiator to leak in 4 months of normal use. He gave me the number, so I called Chrysler. They confirmed that they couldn't/wouldn't cover it immediately, but there might be a recall or TSB in the works that would cover it. They generated a case number, so at least I have something. The fellow on the phone was very helpful, and without saying it outright, he basically said that if I pester them enough they would probably cover it. It's scheduled for a trip to the dealer in 3 weeks to perform the TPMS recall, and more documentation would occur then.

Luckily...LUCKILY I keep records of everything regarding the truck. Every tank of gas, every observation or change, and every bit of service I perform. So I looked in my book and noticed that the first time I refilled the coolant was at 32k. This is just my handwritten record, but I have my receipt for the coolant with the date I bought it. That's probably enough documentation to tip the grey area in my favor.

So....inspect your radiators, and even if you have to pay, have someone top up your coolant and keep the receipt. Many of us on this board are still under warranty, so now is the time!

Per the dealer, if the coolant loss was severe, you can have a rad installed by any garage and fight with FCA later to reimburse you. It doesn't have to be done by a dealer, though customer service stressed that it's better if it is because they have an in place mechanism for flat-rating the dealer. Speaking of, my dealer couldn't come up with a part number for the rad, but he took a guess that it's a 1-2 hour job. I haven't bothered to see how/if the rad differs from the minivan unit, or if it crosses with any other OEM part number.

And that's the story so far.

A growing fleet, you may call me Admiral: 2014 3500 159"extended gas, and a 2014 2500 136" gas
Kip-on-truckin is offline  
Sponsored Links
Advertisement
 
post #2 of 102 Old 01-30-2015, 09:49 PM
DavidMFear
Senior Member
 
Join Date: Nov 2014
Location: Cleveland, Ohio
Posts: 114
Thanks: 0
Thanked 9 Times in 5 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 39 Post(s)
Garage
Well done on your detective work. I think you mentioned the issue before on this forum right? Can you document that to back up to a point in time when the warranty applied? By itself that would not sway the dealer or Dodge but credibility goes a long way when you are making noise. That might be something to stand on? Good luck and thanks for sharing the info. That will surely help someone else someday.
DavidMFear is offline  
post #3 of 102 Old 01-30-2015, 10:12 PM
GuyT
Super Moderator
 
GuyT's Avatar
 
Join Date: Feb 2014
Location: Montréal, Québec
Posts: 669
Thanks: 11
Thanked 23 Times in 19 Posts
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 147 Post(s)
Good post, Kip-on-truckin!

Happy to hear that there might be a recall on that, because I think I am loosing coolant too.
GuyT is offline  
 
post #4 of 102 Old 01-30-2015, 10:30 PM Thread Starter
Kip-on-truckin
Senior Member
 
Kip-on-truckin's Avatar
 
Join Date: Jan 2014
Location: Akron, OH
Posts: 610
Thanks: 0
Thanked 76 Times in 47 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 192 Post(s)
Garage
(Thread Starter)
I suspect that at only 4 months old they would cover it without much arm twisting, but I can show the date I bought the coolant. If for some reason they don't believe that it had 32k when I added coolant, I can pull records from the Qualcom in the truck which will prove it, or records from the Rand McNally nav thingy I use.

If it was 4 years since new, they might argue, but 4 months is a no-brainer. I'd have a slam dunk Lemon Law claim just based on the age.

I suppose I could suggest something like "even if you aren't losing coolant, turkey baster some out and have the dealer re-add it if you are still under warranty". That wouldn't be very ethical, but it could cover your butt someday.

A growing fleet, you may call me Admiral: 2014 3500 159"extended gas, and a 2014 2500 136" gas
Kip-on-truckin is offline  
post #5 of 102 Old 01-31-2015, 12:15 AM
neosoun
Junior Member
 
Join Date: Mar 2014
Posts: 26
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
I've been going to the dealer for the last 3 months smelling coolant and yesterday they finally found the leak! I was going to post it but you beat me to it. I was so excited that they finally found it but then the bad news. The product is on back order with no ETA. They told me they only ever see that when it's going to be recalled. I'm under warranty but hopefully ever one will get the part fixed.
neosoun is offline  
post #6 of 102 Old 01-31-2015, 12:47 AM Thread Starter
Kip-on-truckin
Senior Member
 
Kip-on-truckin's Avatar
 
Join Date: Jan 2014
Location: Akron, OH
Posts: 610
Thanks: 0
Thanked 76 Times in 47 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 192 Post(s)
Garage
(Thread Starter)
Is your leak in the same spot as mine?

My dealer gave me the same shrug...."we don't have a delivery date for a radiator". I assumed he was just giving me the brush off.

Time will tell. I am just crazy happy that I found it, it's not catastrophic, and I can live with it even if I don't get it fixed. Although I will say that after a few days on the road I smell like pancakes and maple syrup.

A growing fleet, you may call me Admiral: 2014 3500 159"extended gas, and a 2014 2500 136" gas
Kip-on-truckin is offline  
post #7 of 102 Old 01-31-2015, 12:58 AM
neosoun
Junior Member
 
Join Date: Mar 2014
Posts: 26
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Sounds like it is in the same spot. The guy said the coolant was 1/2 inch low since the last time i was in which was 1 month ago. I've never seen enough to drop on the ground but i always smell it.
neosoun is offline  
post #8 of 102 Old 01-31-2015, 01:32 AM
catalin
Senior Member
 
catalin's Avatar
 
Join Date: Nov 2013
Location: Maple Ridge, British Columbia
Posts: 258
Thanks: 2
Thanked 13 Times in 12 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 47 Post(s)
I'm loosing coolant as well.. been smelling it for haven' awhile but I haven't found the leak.
catalin is offline  
post #9 of 102 Old 01-31-2015, 05:59 AM
keeponvaning
Super Moderator
 
keeponvaning's Avatar
 
Join Date: Mar 2014
Location: New England
Posts: 2,620
Thanks: 76
Thanked 327 Times in 257 Posts
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 469 Post(s)
I have the same smell and from the same location! My tank is also down a bit below the low mark. I'll be visiting the dealer the first of the week!
keeponvaning is online now  
post #10 of 102 Old 01-31-2015, 06:16 AM
72challorange
Member
 
72challorange's Avatar
 
Join Date: Mar 2014
Posts: 48
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 7 Post(s)
Mine was low as well, had the dealer top it off and pressure check. They said it tested fine but now I wonder... It was 1 1/4" low @ 15 k miles have 21k now. I need to take another look I guess.


Sent from AutoGuide.com Free App
72challorange is offline  
Reply

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 
For the best viewing experience please update your browser to Google Chrome